User are unable to dial out as a responsgroup in Lync 2013

We defined a responsegroup workflow for anonymity. One user are a member of the Group (His Lync Client stated that for us.) When he select to call out as this queue he immediatly get the messeage that he is removed from the group.  On the monitoring server we get the message that he do not have permission – even when we are sure that he has.

We found out that this user has had his sip address changed some time. When we check the Lync sql instance “Rtc”, Database rgsconfig and table ado.Agents we found one entry with his old SIP address. Deleted this row from the table and ran a update-csuserdatabase. The new SIP address is imported into the database and now it works.

Leave a Reply