{"id":513,"date":"2015-08-28T14:04:39","date_gmt":"2015-08-28T13:04:39","guid":{"rendered":"http:\/\/www.vatland.no\/?p=513"},"modified":"2015-08-28T14:06:44","modified_gmt":"2015-08-28T13:06:44","slug":"allow-responsegroup-to-forward-to-an-external-contact","status":"publish","type":"post","link":"https:\/\/www.vatland.no\/index.php\/allow-responsegroup-to-forward-to-an-external-contact\/","title":{"rendered":"Allow responsegroup to forward to an external contact."},"content":{"rendered":"

\"\"<\/a>You have several dialplans and voicepolicies \u00a0in your Lync organization and the default “Global” has no PSTN usage or route. Next you create a workflow,Queue and group, on the Queue you specify a overflow or timeout action. You define an external phone number that should be used when overflowing\u00a0or timeout action is reached.<\/p>\n

When you test this – the call is abandoned when the timeout limit is reached. The reasen for this is probably that the responsegroup does not have a dialplan or\/and voice policy.\u00a0 This is how to solve this:<\/p>\n

First get the information\u00a0for the workflow that handles the call:<\/p>\n

Get-CsApplicationEndpoint -Identity responseg* | fl *<\/p>\n

Next assign\u00a0voice policy and dialplan:<\/p>\n

Grant-CsVoicePolicy -Identity “sip:responsegroup@domain.com” -PolicyName “Company Voice Policy”
\nGrant-CsDialPlan -Identity “sip:responsegroup@domain.com” -PolicyName “Company”<\/p>\n","protected":false},"excerpt":{"rendered":"

You have several dialplans and voicepolicies \u00a0in your Lync organization and the default “Global” has no PSTN usage or route. Next you create a workflow,Queue and group, on the Queue you specify a overflow or timeout action. You define an external phone number that should be used when overflowing\u00a0or timeout action is reached. When you … Continue reading Allow responsegroup to forward to an external contact.<\/span> →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"Allow responsegroup to forward to an external contact.","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[6],"tags":[39,25,37,38],"class_list":["post-513","post","type-post","status-publish","format-standard","hentry","category-lync","tag-external-calls","tag-lync","tag-responsegroup","tag-workflow"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack_likes_enabled":false,"jetpack-related-posts":[{"id":31,"url":"https:\/\/www.vatland.no\/index.php\/user-are-unable-to-dial-out-as-a-responsgroup-in-lync-2013\/","url_meta":{"origin":513,"position":0},"title":"User are unable to dial out as a responsgroup in Lync 2013","author":"Atle","date":"December 14, 2013","format":false,"excerpt":"We defined a responsegroup workflow for anonymity. One user are a member of the Group (His Lync Client stated that for us.) When he select to call out as this queue\u00a0he immediatly get the messeage that he is removed from\u00a0the group.\u00a0 On the monitoring server we get the message that\u2026","rel":"","context":"In "Lync"","block_context":{"text":"Lync","link":"https:\/\/www.vatland.no\/index.php\/category\/lync\/"},"img":{"alt_text":"","src":"\/image.axd?picture=2013%2f12%2fRGSUnAuthorized.jpg","width":350,"height":200},"classes":[]},{"id":645,"url":"https:\/\/www.vatland.no\/index.php\/exchange-um-event-id-1400\/","url_meta":{"origin":513,"position":1},"title":"Exchange UM event ID 1400","author":"Atle","date":"February 12, 2016","format":false,"excerpt":"This is a rather confusing event. It occurs on the Exchange server 2010 that is holding the Unified Messaging role. \"The following UM IP gateways did not respond as expected to a SIP OPTIONS request\", and at the end \"This operation has timed out\". The server mentioned in the erro\u2026","rel":"","context":"In "Exchange"","block_context":{"text":"Exchange","link":"https:\/\/www.vatland.no\/index.php\/category\/exchange\/"},"img":{"alt_text":"exevent1400","src":"https:\/\/i0.wp.com\/www.vatland.no\/wp-content\/uploads\/2016\/02\/exevent1400.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.vatland.no\/wp-content\/uploads\/2016\/02\/exevent1400.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/www.vatland.no\/wp-content\/uploads\/2016\/02\/exevent1400.jpg?resize=525%2C300 1.5x"},"classes":[]},{"id":93,"url":"https:\/\/www.vatland.no\/index.php\/list-used-phone-numbers-in-lync\/","url_meta":{"origin":513,"position":2},"title":"List used phone numbers in Lync","author":"Atle","date":"August 8, 2011","format":false,"excerpt":"This will list all used phone numbers in Lync. Except those used by Exchange UM (Auto Attendant ..) $LUser=Get-csuser -Filter {LineURI -ne $Null}$PLUser=Get-CsUser -Filter {PrivateLine -ne $Null}$LCommonarea=Get-cscommonareaphone -Filter {LineURI -ne $Null}$LAnaloge=Get-csanalogdevice -Filter {LineURI -ne $Null}$LAppEndPoint=Get-CSApplicationEndPoint -Filter {LineURI -ne $Null}$LExchUM=Get-CsExUmContact -Filter {LineURI -ne $Null}$LDialIN=Get-CsDialInConferencingAccessNumber -Filter {LineURI -ne $Null}$Workflow=Get-CsRgsWorkflow$LDevices=$LDialIN+$PLUser+$LUser+$LCommonarea+$LAnaloge+$LAppEndPoint$LDevices|sort-object -property Lineuri |\u2026","rel":"","context":"In "Lync"","block_context":{"text":"Lync","link":"https:\/\/www.vatland.no\/index.php\/category\/lync\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":192,"url":"https:\/\/www.vatland.no\/index.php\/disable-missed-call-notification-in-lync\/","url_meta":{"origin":513,"position":3},"title":"Disable missed call notification in Lync","author":"Atle","date":"May 26, 2014","format":false,"excerpt":"If you have Lync enterprise enabled,\u00a0and use simultaneous ringing on Lync and mobile, you are probably tired of all the Missed Call Notifications in your\u00a0 inbox. I have disabled this\u00a0in the Lync Client policy Set-CsClientPolicy -Identity \"PolicyName\" -EnableCallLogAutoArchiving $False You will still get your IM conversations saved in Outlook.","rel":"","context":"In "Lync"","block_context":{"text":"Lync","link":"https:\/\/www.vatland.no\/index.php\/category\/lync\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":13,"url":"https:\/\/www.vatland.no\/index.php\/lync-client-will-not-show-contact-photos-when-external\/","url_meta":{"origin":513,"position":4},"title":"Lync client will not show contact photos when external.","author":"Atle","date":"March 13, 2014","format":false,"excerpt":"Installed Lync 2013 on a Windows 2012R2 server. When I login with an external Lync\u00a0Client there are no photos of internal users. A\u00a0validation shows that the thumbnailPhoto attribute has bin populated with images\u00a0of the correct size.If the\u00a0client Connect directly to the frontend server\u00a0photos are presented correctly.An examination of the Lync\u00a0Addressbook\u2026","rel":"","context":"In "Lync"","block_context":{"text":"Lync","link":"https:\/\/www.vatland.no\/index.php\/category\/lync\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":67,"url":"https:\/\/www.vatland.no\/index.php\/lync-callerid-black-list-block-list\/","url_meta":{"origin":513,"position":5},"title":"Lync CallerID black list \/ block list","author":"Atle","date":"June 13, 2012","format":false,"excerpt":"After some time using Bing I have manged to do this. Thanks to : http:\/\/ucken.blogspot.no\/2012\/02\/re-routing-incoming-calls-to.html\u00a0 I wanted the caller that is blocked to get a announcment. Step 1. Install Microsot Lync Server 2010\/2013 SDK. Step 2. Create a announcement using new-csannouncement.New-CsAnnouncement -Identity \"Applicationserver:server.contoso.com\" -Name \"NumberBlocked\" -TextToSpeechPrompt \"Sorry, Your call has\u2026","rel":"","context":"In "Lync"","block_context":{"text":"Lync","link":"https:\/\/www.vatland.no\/index.php\/category\/lync\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"https:\/\/www.vatland.no\/index.php\/wp-json\/wp\/v2\/posts\/513","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.vatland.no\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.vatland.no\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.vatland.no\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.vatland.no\/index.php\/wp-json\/wp\/v2\/comments?post=513"}],"version-history":[{"count":5,"href":"https:\/\/www.vatland.no\/index.php\/wp-json\/wp\/v2\/posts\/513\/revisions"}],"predecessor-version":[{"id":519,"href":"https:\/\/www.vatland.no\/index.php\/wp-json\/wp\/v2\/posts\/513\/revisions\/519"}],"wp:attachment":[{"href":"https:\/\/www.vatland.no\/index.php\/wp-json\/wp\/v2\/media?parent=513"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.vatland.no\/index.php\/wp-json\/wp\/v2\/categories?post=513"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.vatland.no\/index.php\/wp-json\/wp\/v2\/tags?post=513"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}